A hosted phone system or PBX gives you all the benefits of the conventional office telephone system with no cost of hardware. Apart from the first setup expenditures, there is no need to spend more funding for your phone system, compliant devices, modems, routers, and switches.
It’s getting better. Oh, it gets better. Traditional PBX and VoIP telephone systems might be included. If an IP PBX is available, your PBX setup is translated into an internet-powered network using SIP trunking.
What is a hosted phone system?
A Hosted Phone is a telephone configuration that functions via an internet connection.
One of the hosted PBX platforms can be selected. These two settings can meet the needs of your business, but they are done differently.
(1) Cloud-hosted telephone system: All telephones have access to a data center outside the VoIP. The telephones are configured with a separate login to connect to a SIP server in advance.
A PBX cloud is equipped with all the main features of your current demands. Voicemail to emails, video conferences, auto workers — you call it. This is the most accessible PBX platform to manage from the management perspective.
(2) PBX SIP Trunking: keep your existing PBX Systems, but complete the backhaul by using a VoIP trunk for all external lines that you want. You can call every brick-and-mortar or virtual office if you have a PBX problem.
The benefits of a hosted phone system
Some of the primary advantages of a cloud-based telephone system that a standard setup cannot give are:
- Installation is simple:
The configuration of a typical phone network can be long, complex, and costly. But there are no concerns with a host phone system. The cloud-based system is installed and installed online to don’t require someone to start working at your business. It’s also less expensive – perfect for small enterprises or with remote workers.
- Savings on expenses: For two reasons, hosted telephone systems are less expensive than their traditional options. The first is that a fresh equipment shipment must not be purchased. You can use the equipment you already have with a cloud phone system. Including:
- Phones for the desk
- Mobile and cellular devices (including iOS or Android smartphones)
- VoIP devises VoIP
A cloud-based company telephone system also saves money on maintenance. You don’t have to call an engineer and solve the problem. Without contacting your service provider, your IT staff can solve most typical VoIP difficulties.
- It is a platform for unified communications: You can connect internally and externally with a single tool via unified communication platforms.
With one, different departments – like sales and customer support – would build their whole strategy around their VoIP solution. In addition to the call capability, the correct provider offers numerous functions. You may instantaneously call your consumers through your host phone system, video conferences, and communicate with team members.
(Again, that affects cost savings: you don’t have to spend money on a single tool.)
- Remote teams can be flexible: Have you have a distant team? You can take calls from your hosting telephone system on a business trip or work outside the country. To collect your wired desk phone, you don’t have to be at your office.
Most host providers of phone systems offer their consumers software. You can download your business phone software from your remote team to your devices. The PBX provider only connects to your device and transfers incoming or outgoing calls. There is no difference for your callers, mainly when your supplier provides masked caller IDs.
- Increased scalability: Your business must have a telephone system that is growing. It is not just frustrating to have a call-out from your traditional phone system when you add a new team member. It’s too costly.
This is why scalability is one of the most significant advantages of hosting a telephone system. A new member of the team? Sign up and get into the cloud platform of your supplier.
- It is safer: No wonder why companies worry about the safety of their telephone system: the average data violation costs are 3,92 million dollars.
The most common sort of data breach is social engineering. This happens when hackers copy and ask them to pass the information on to your phone provider. You can use this information to control your system.
However, host telephone networks have an additional level of social engineering protection. Most well-known VoIP companies possess excellent identity management solutions. I will never try to provide a hacker with information.
And robust encryption is available to make sure hackers can never make business calls.
Seven features to look for in a hosted phone system
Selection is accessible for tonnes of host system suppliers. Not everyone offers your business traits.
Several additional options are available to select when you choose a VoIP service provider:
1) Transcription of voicemail to email – It’s no wonder that your phone system should offer voicemail. It’s not surprising. You risk never calling people back without your call – and losing a customer. Without it, you bet.
It can be difficult, though, to find time to receive voicemails. You can transcribe and send voicemail messages right in your mailbox using this tool. You don’t have to hear the news to answer. Listen to the transcription of the voicemail and keep a permanent track of what was involved.
2) Video conferencing capabilities – Remote workplaces are increasingly more involved than ever before. This means that corporations are searching for hosted providers of video conferencing services as part of their package.
As a conference tool for your team, your virtual PBX can double. No more add-ons for Google Meet, Skype, or Zoom video conferencing! Just ensure that your selected bundle includes this feature double-check.
3) Dependability and security – For many new enterprises, hosted telephone systems’ reliability is essential. But don’t worry: VoIP connections are as safe as (if not more) traditional wired installations.
The trick is to select a safe VoIP provider like Nextiva. Our network operates 99.999%, and the connection is via data centers of carrier quality. In other words: for anyone to hijack the connection and wake on your telephone calls, it is practically impossible.
4) Telephone call recording – Call recording can help you track customer interactions, regardless of whether it’s for single progress evaluations or training. You can notice, for example, that a sales representative has a lower closing rate than others.
Use your call records to find out why this could happen. You may find that Cannot explain one of your USPs, which adds to their alarming narrow rate.
5) Call analytics in real-time – Ask most companies how efficient their teams are, and they will find it difficult. Conventional telephones only receive incoming telephones and match them to a desk – that is it. There are no other statistics.
In some host phone systems, however, call metrics are available in real-time. You may therefore report how efficient your teams are with actual data, for example:
- Calls received
- Comprehensive calls
- Responding calls
- Calls missed
- Free duty calling
- Calls from the inside and out
- Time for speaking
- Calls International
- Calls for voicemail
- Queue calls
6) Car attendants – If your hosting telephone company offers automakers, you need no receiver to display and reroute incoming calls. This automated message asks the caller what aid he needs and transmits it to the most appropriate person.
This call routing mechanism is also known as the Interactive Voice Response (IVR). It is possible to set system rules online. Thereby, you have guidelines for which agents line to ring if someone contacts your business telephone number and calls a customer service agent for #2.
(You can also choose a group of ring agents if you have a call center. The host phone system forwards them to the following agencies that are available.)
7) Excellent call quality – The call quality is a significant worry for companies migrating to a VoIP system. It is assumed that the quality is affected by non-wired connections (and internet connections can not be steady).
This is not true. This is not true. Host VoIP calls are significantly more straightforward than conventional telephone connections. You will want a good internet connection, 100 Kbps or more, but most ISPs supply a minimum of 100 times that (10 Mb). This means that you’re probably already setups, to make and get high-quality calls using a virtual phone system even when making long-distance calls.
Are you ready to make the switch to a hosted phone system?
The way forward is, without a doubt, a hosted telephone system. The days of copper wiring surrounding your office are gone, and cumbersome technology needs to be replaced every many months.
But be careful to confirm that you get the advanced features of your new phone service provider. In this way, you don’t have to deal with antiquated, expensive telephone systems that take over the entire office.